Duties and Responsibilities: GM – Business Solutions
- Project Management:
- Maintain proper procedures and documentation process and ensure they are followed in project execution.
- Develop and maintain master project plan for all projects.
- Control the scheduling of project to meet customer deadlines and efficiently utilize the technical team.
- Ensure that the technical team is trained on project execution process and documentation before they are involved in a project.
- Monitor and control the integrity of project files.
- Monitor and control project milestones and ensure their deadlines are met on time along with timely invoicing.
- Support Management
- Maintain proper procedures and documentation process and ensure they are followed in rendering the service.
- Develop and maintain support schedule to ensure uninterrupted service is provided.
- Ensure that the technical team is trained on service process and documentation.
- Monitor and control the integrity of support files.
- Maintain Client relationship.
- Eradicate customers complaints.
- Business Development
- Get updated with oracle transition aspects and products can be added to the portfolio, especially back-office products and cloud solutions.
- Identify customer business IT requirements, and target to be IT solution provider to hospitality sector.
- Introduce computer, servers and network infrastructure hardware and software covered by back-to-back support by vendors.
- Collect information about hospitality sector from government bodies and establish communication with prospect customers.
- Introduce cloud solutions and tablet to market using chain success cases to build client confidence.
- Profitability
- Create a budget for the division and compare it to financial results.
- Maintain an updated sales price list and discounts allowed.
- Develop a standard support/AMC pricing structure.
- Monitor the utilization of technical team.
- Monitor the cashflow of the division to minimize financial expenses.
- Be responsible of the division Profit & Loss monthly statement.
- Be responsible of the division annual profit growth.